Policies

Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Under Garments & Swimsuits

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 3 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xivboutiquellc@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at xivboutiquellc@gmail.com.

Shipping

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and inventory restocks, we may take up to 3 business days to ship orders from our store.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 hour of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Domestic Shipping Information
  • Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.
    • Free standard shipping with estimated delivery within 6 business days.
      • Orders over $100 that will ship free under the most economical shipping method, which can include but is not limited to services available through UPS, USPS, or FedEx.
    • Paid Ground/Flat Rate  shipping with estimated delivery within 4 business days.
    • Paid 2 Day Express shipping with estimated delivery within 2 business days.
    • Paid 1 Day Express shipping with estimated delivery within 1 business day.
  • Paid shipping costs are calculated at checkout and are based on the weight of your package.
  • Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our store.
  • Once the package has left our store, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
  • If your Express order is placed after 2pm CST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

For any other questions and concerns about shipping email us at: xivboutiquellc@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.